Fulfillment Policy
Mat2Market Digital Marketing Agency Fulfillment Policy
At Mat2Market, we are committed to providing high-quality digital marketing services to help martial arts school owners grow their schools and communities. This Fulfillment Policy outlines the terms, processes, and responsibilities governing our services, ensuring compliance with the laws of the State of Texas.
1. Scope of Services
Our services include, but are not limited to:
- Spotlight System: Google Business Profile optimization and strategic content planning to improve visibility.
- Reputation Management: Managing reviews and implementing referral programs to build trust and credibility.
- Outreach Strategy: Engaging potential students and local partners to drive growth.
- Retarget Marketing: Re-engaging individuals who have shown interest but haven’t converted yet.
2. Project Initiation
- Consultation: Each project begins with a detailed consultation to understand your goals, audience, and desired outcomes.
- Agreement: A signed proposal outlining the scope, timeline, and budget is required before work begins.
- Payment: Payment must be received, and all necessary materials provided by the client before the project commences.
3. Client Responsibilities
- Timely Provision of Materials: Clients must provide all required materials (e.g., text, images, feedback) promptly to keep the project on schedule. Delays caused by late submissions may result in extended timelines, for which Mat2Market is not responsible.
- Approvals: Timely feedback and approvals are essential to maintain progress.
4. Project Timeline
- Kickstart Package: 30 days of implementation and training, followed by 30 days of post-handoff support.
- Managed Services Package: Ongoing monthly services, with regular evaluations and adjustments as needed.
- Adjustments: Timeline changes will be communicated promptly if unforeseen delays occur.
5. Revisions
- Included Revisions: The number of revisions included will be specified in the service agreement.
- Additional Revisions: Revisions beyond the agreed number may incur additional charges.
6. Payment Terms
- Invoicing: Payment schedules are outlined in the proposal. A card on file is required for ongoing services.
- Late Payments: Payments not received by the due date may incur fees and could result in service suspension until resolved.
7. Cancellation Policy
- Client-Initiated Cancellation: Clients are responsible for payment of all work completed up to the cancellation date, plus any additional costs incurred.
- Mat2Market-Initiated Cancellation: Mat2Market reserves the right to terminate a project for non-payment or substantial breaches of the agreement.
8. Refund Policy
- 30-Day Refund Guarantee: Clients have the option to request a full refund within the first 30 days of starting the project. After the initial 30 days, payments for services already rendered are non-refundable.
9. Limitation of Liability
- Mat2Market is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Liability is limited to the amount paid for the services provided.
10. Governing Law
This Fulfillment Policy is governed by the laws of the State of Texas. Any disputes arising from this agreement will be resolved in accordance with Texas law.
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Get in Touch to Grow Your Martial Arts School
Have questions or concerns? Reach out to me directly—I’m a real human, and I’m here to connect with you and help your school grow.
Office Location
18911 Hardy Oak Blvd Suite 112 San Antonio, Tx 78258
Kuikapu@mat2market.com
Call/Text
+1 (830) 312-3963
Working Hours
Monday - Sunday
9am - 5pm